Overview

Our refund and returns policy lasts 24 hrs. If 24 hrs have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

 

• • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

 

• • Book with obvious signs of use

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 24 hrs after delivery

Refunds

Once your return is received and inspected, we will send you a notification that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will depostied to your bank account or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@craftyworld.mv

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@craftyworld.mv or viber +9607486661 and send your item to: G. Riverin,  Lonuziyaaraiy Magu.

Shipping returns

To return your product, you should send your product to: G. Riverin,  Lonuziyaaraiy Magu.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@craftyworld.mv or viber +9607486661 for questions related to refunds and returns.